Your browser does not support video
There’s a reason we use the word “diagnose” when we talk about fixing cars in Barnhart. Figuring out what’s wrong with your sedan has a lot of similarities to figuring out what’s wrong with someone who is ill. Vehicles are a mass of complex systems that can produce a variety of symptoms when something goes wrong. As with human diagnoses, a specific symptom may be indicative of a number of problems, and figuring out the specific cause takes training and experience.
Sometimes the diagnosis of your sedan’s trouble comes down to a matter of trial-and-error. This can be frustrating for Barnhart car owners because time and money are on the line. You may feel you should only be paying for repair work. Of course, you only want to pay for the right repair – and a proper diagnosis is part of getting it right. Like at the Barnhart doctor’s office — some of what you pay for is the doctor’s time and effort to figure out what’s wrong with you, not for the actual cure.
The good news is that Barnhart drivers can do a lot to help out their trustworthy Kevin’s Car Care service advisor in figuring out what’s wrong with their sedan. Again, the medical office is a good analogy. The more information you can give your doctor about where it hurts, when it hurts and how it hurts, the more quickly he will be able to help you. In the same way, the more you can tell your Barnhart service technician about when the problem occurs, what is sounds like, how often it occurs, where it occurs, etc., the more efficiently he will be able to get you back on the road.
Good auto advice: learn how to talk to your Barnhart technician.
If fluid is leaking from your sedan, you should note the color of the fluid, where under the car the puddles form, and when they form (e.g. only when it’s parked for a while, only if the engine’s hot, when the weather turns cold, etc.). For example, if your sedan is making an unusual sound, you should indicate where the sound is coming from, what kind of sound it is, and when you hear it (again, be very specific). The more details you can give, the more helpful you will be. “I hear the sound when I turn left” is more helpful than “I hear the sound when I turn.” After a few conversations with your Kevin’s Car Care technician, you should get a feel for the kind of information he needs.
If you drop your car off, leave a detailed note describing information about your sedan’s problem. A quickly scrawled “Making a funny noise” will only lead to frustration for both your technician and for you. Good communication leads to better car care for Barnhart drivers.
If your sedan is occasionally stalling or sputtering, you may need a little more patience than with other types of car trouble because these types of problems are intermittent. In order to fix the trouble, your technician often finds it helpful to reproduce the symptoms. And if the problem is intermittent, it may take a while to do so.
In these cases, specific information can be invaluable, as it can significantly reduce the time it takes for your trustworthy technician to get your sedan to misbehave. For example, if you can tell your technician that the vehicle only acts up after it’s been driven for 20 minutes and over 50 mph, it will allow him to quickly reproduce your problem, greatly reducing the time it will take for a car diagnosis in Barnhart and then get it repaired.
Good preventive maintenance goes a long way to keeping your car out of the St. Louis repair shop, but if you need to get it repaired, good communication will get you back on the road quickly.